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FAQs

About Our Products

Why are Hemp textile products more expensive than other sustainable goods?

The current market for hemp raw materials is extremely limited. Until we are growing dramatically more hemp in the USA and have more USA-based processing plants converting hemp into its usable parts, the limited supply will continue to have a direct impact on costs. The forced error of 81 years of hemp prohibition in the USA means quite simply: we are behind the times. We believe that driving widespread consumer demand for hemp goods will help incentivise more domestic production, bringing down costs in the long run. 

We have imported bulk quantities of hemp textiles from over 70 countries. Even with bulk discounts, hemp textiles cost us between $18-35 per yard. For reference, 100% cotton textiles are typically $4-10 per yard and bamboo textiles can range from $8-15 per yard. 

Root for Hemp exclusives are sewn in the USA with 100% organic cotton thread, which is typically 4x the cost of standard cotton thread.

Why are tree-free hemp paper products more expensive than traditional paper products? 

Our stationery products are made with premium quality Hemp Heritage® paper, comprised of 25% hemp and 75% post-consumer pulp. No dyes or bleaches are used and the natural color of the paper is complemented by tiny flecks representing the hemp fibers giving the paper an organic look. The paper is chlorine free, acid free and archival quality. 

The historical hemp plant holds great promise as a renewable TREE-FREE source of fiber which can help stop the radical destruction of the earth’s remaining forests. The hemp paper is made in the USA at a mill powered by hydroelectric, saving millions of barrels of fossil fuels. All of our stationery products are printed by Greenfield Paper in San Diego, California, USA. 

Are your products made in the USA? 

While we import our textiles from earth-conscious partners from around the world, everything we make with it is handcrafted by a collective of USA-based makers. We are doggedly committed to USA-based production, but after a generation of outsourcing, that is not easy or cheap. We pay all of our makers a living wage, not a minimum wage. Meet our Makers.

Current products that are crafted in the USA include: Greeting Cards, Notebooks, Napkins, Bandanas, Dish Towels, Hoodies, Pachamamas, and Coasters.

Some of our products are not made in the USA because the current market for domestic hemp makers is extremely limited. When sourcing products from outside the USA, we make sure to work with partners that share our goals around sustainability. 

If you are a USA-based producer that would like help making and selling your wares with hemp, head over to our application page.

What makes hemp an ideal sustainable material?

Because land restoration plays such a large role in the future of sustainable life on Earth, hemp has far too many benefits to ignore. Hemp can be farmed with regionally adapted landrace varieties that do not require fertilizer or pesticides. Hemp’s deep roots restore and stabilize the soil, capturing carbon along the way. Unlike cotton and bamboo, hemp is a water smart crop. Hemp is durable, sustainable, and compostable.

Why aren’t all of your products made out of hemp?

We dream of the day when we can make everything out of hemp. However, the hemp supply chain has a long way to go. Anything that we sell that is NOT made out of hemp is sustainably made with plant based, recycled, or metal materials.  These items are in our Merch on a Mission line, which has a central theme – it must advance the cause of hemp in some way, and it must give back to the community most harmed by the racist War on Drugs. For every non-hemp product sold, $1 is donated to Last Prisoner Project. 

How should I care for my hemp goods?

Hemp textiles become both softer and stronger with every wash, and most items can be washed as you would wash cotton products. However, we strongly discourage the use of fabric softener or dryer sheets, which can hinder hemp’s natural antimicrobial properties. Iron on the cotton setting with steam for a smooth and polished finish. 

Should your hemp products become damaged or reach the end of their life, they should never go to a landfill because hemp can be composted in your own backyard. 

Orders

How do I check the status of my order?

The quickest way to check your order status is by clicking on the View Your Order button in your order confirmation email.

Can't find your order confirmation email? You can log into your account by clicking here the account icon in the top-right of any page on the website.

Can I cancel or change my order after it's placed?

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time.

Do you offer gift wrapping or personalized messages?

We do not offer gift wrapping or custom messages at this time. But don't worry, we do plan to have this feature available by the holiday shopping season!

Shipping & Delivery

Does you ship internationally?

We currently only ship to the United States. To enquire about shipping to a different destination, please contact us at HeyBud@rootforhemp.com or by using our contact us form.

Do you use sustainable packaging?

We aim to always use the smallest packaging available to ship your order, and avoid plastic at all costs.

Most orders will ship in 100% recycled kraft paper fiber mailer (sometimes padded with upcycled newspaper) which are plastic free and made in the USA. These mailers are commonly accepted in curbside recycled with paper.

Larger orders and fragile items will ship in corrugated boxes which are reusable, 100% recyclable, and made in the USA. Boxes are sealed with curbside recyclable kraft tape.

Occasionally we will use 100% recycled kraft paper to protect your items inside the packaging.

Can I change my shipping address after my order has been placed?

Unfortunately we can not change your shipping address once your order has been submitted.

What shipping methods do you offer?

All orders ship from Hailey, Idaho. Shipping times below are after your order has been processed by our warehouse (1-2 business days).

Standard shipping is $6 for all orders under $75. Orders 75+ ship standard for free.

Standard Shipping: Orders placed with a standard ship method will ship USPS Ground Advantage or UPS Ground Saver. Transit time for these shipments is normally 2-5 days, depending on location.

Express Shipping: Orders placed with an express ship method will ship UPS 2-day. We do not offer Saturday delivery for express shipments.

Orders with a PO Box shipping address will ship USPS only and are not eligible for express shipping.

When will my order ship?

All orders will ship in 1-2 business days. You will receive an email with tracking information once your order has shipped.

How long will it take to receive my order?

All orders will ship in 1-2 business days from our fulfillment location in Idaho. Orders with standard shipping should arrive in 2-5 business days after shipping, depending on location. Orders with express shipping should arrive 2 business days after shipping.

Returns and Refunds

What is your return policy?

Our return policy can be found here.

How do I request a return?

You can request a return by submitting a return request here. We will reply to your request within 1-2 business days and will provide a return shipping label to you via email.

All returns will incur a flat fee of $7 in return shipping charges, this will be deducted from your refund.

How do I check the status of my return?

Once you have received a return shipping label, you can track the status of your return shipment using the tracking number on that label.

Your return will be processed with 5 business days of being received.

You can also track the status of your return by logging into your account by clicking on the account icon on the top right from any page on our website.

How long will it take to receive my refund?

Refunds are processed within 5 business days from when we receive the item(s).

Please note, depending on your financial institution it may take up to an additional 10 business days from the processing date for the refund to post to your bank account.

  • Still looking for answers?

    Email us at HeyBud@rootforhemp.com or use our contact form and we will reply within one business day.